Thanks for visiting Saffron Dyeworks. All items sold are unique and are one-of-a-kind unless we dye multiple skeins in a very popular colorway. We dye yarn in small batches usually 20 skeins or less. Once a color has sold out it is gone forever unless we state that it is a repeat colorway. Repeat colors are listed in the Sold Out Colors Archive at the bottom of the category list. Currently, we are not doing custom orders.

We process all purchases via PayPal, a completely secure service which allows you to pay directly from your bank account, paypal account or with any major credit card. Payment is expected within 24 hours of purchase and your items will not be shipped before payment is received.

 If you make multiple purchases that can be shipped as a single order, we will combine the shipping and refund the extra shipping cost to you via PayPal. We appreciate your business and strive to avoid any inconvenience or issues that might cause you to pay more shipping than necessary.

Most packages will be shipped the next business day after payment has been received. If there are any unexpected delays, you will be contacted as soon as possible. We know you want your yarn fast so we try to be very prompt.

United States Shipping
US packages are shipped via USPS Priority Mail and are automatically calculated by the USPS based on the total weight of your order. Insurance is optional and will only be added upon request. Saffron Dyeworks is not responsible for lost or damaged packages once they enter the USPS system.

International Shipping
International Packages are shipped via USPS First Class International Mail. Please be aware that we are unable to offer Delivery Confirmation or insurance to international orders and cannot be responsible for packages once they enter the USPS system. Any additional customs fees that may be incurred are the sole responsibility of the buyer. We reserve the right to refuse shipment to certain countries.

Refunds and Exchanges
We strive to make every skein perfect but sometimes knots, flaws or other imperfections do happen. We want our customers to be happy with what they purchase and we make every effort to inspect our skeins prior to shipment. If for any reason you are disappointed in the quality of the yarn, please let us know and we will do whatever we can to make it right. If it is determined that a return is the best solution, it will be accepted within a 2 week period after purchase in it's original condition (i.e. original skein with label attached) and the original purchase price -less shipping- will either be refunded or credited towards an exchange. Please contact us to arrange the terms of a return before sending it back. Un-announced and un-approved returns will neither be refunded nor exchanged under any circumstances. The buyer is responsible for all costs incurred in shipping the return.

Photo Accuracy
Our yarns are dyed in small batches and due to the hand-dyeing process, variations within a batch are normal. While we do our best to represent this range of variation in each batch, your particular skein may not look exactly like the photographs you see on your computer monitor. Because of this extremely limited control we have over how yarns appear on your monitors, we cannot honor returns or exchange requests based on color alone.

Allergen information
All of our yarns and fibers come from a pet-friendly, non-smoking home studio and we make every effort to isolate our yarns from our pets. Please be aware of this if you or someone in your family has particularly severe cat or dog allergies.